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Store policies

1. All prices are in AUD and include GST

2. Rockface reserve the right to decline a sale if there has been a error in the pricing of our online store. If an error does occur and you make a purchase of any item incorrectly priced, we will most likely honour the “first” “single” sale of that item at its incorrect price (excluding $0) but multiple purchases may not be granted.

3.Click here for our Privacy Policy

4.Click here for our Returns Policy

5.Click here for shoe Fit Guarantee details.

6.Click here for All Australian Shipping Details.
6a. We do ship overseas, however please detail your order in an email to us and we will be in contact to let you know the cost including delivery prior to completing your order.

7. Discounts do not apply on the purchase of gift vouchers, any discounts will apply on their redemption. If you purchase a gift voucher along with any other products and you qualify for a discount, please make the gift voucher purchase through a seperate transaction.

8. The following is not a policy, it’s a fact:
Warning: Climbing is an inherently dangerous activity. Please give careful consideration and seek expert training before attempting any of the activities mentioned on this site or before using any of the equipment. Failing to obtain proper training, or having a regard for personal safety or that of others, or by not having proper equipment knowledge could result in serious injury or death.

Feel free to email me any time if you have any questions about anything on this website.
Thank you